1 Cannot Open FCAR Website
Possible Cause: System maintenance, Internet connection problem, IE browser fault or firewall reject, etc.
Solution: Try to open after several hours. Change the internet, restore computer system and close the firewall.

2 User Account Cannot Login
Possible Cause: User name or password is wrong. Local internet problem. IE browser fault.  
Solution: Call FCAR to get back password. Change other internet. Restore computer system.

3 Diagnostic Program Cannot Be Downloaded Successfully
Possible Cause: System IE browser fault. Download software do not support. Virus Fault.
Solution: Restore computer system, install or download others software.

4 FCAR Website Is Slow When Open and Login
Possible Cause: System IE browser fault. Download software do not support. Virus Fault.
Solution: Change others internet. Restore computer system.

5 Individually Vehicle Data BaseUpdate Whether Need Format SD card
There is no need to format SD card. Just check whether upgrade software is right or not.

6 Screen Popped Separation/Extracting Module Failed While Opening Update Program, Update Unsuccessfully.
Possible Cause: Users cut off the operation in the process of main unit upgrade, then it will pop up the hint when upgrade again.
Solution: Restart the computer.

7 Screen Indicated Please Install msxml 4.0 SP2 programWhile Upgrading SD card
Possible Cause: The first time to run the upgrade program.
Solution: Users can download from the internet 【msxml 4.0 SP2 program】 to the computer, then upgrade it.

8 Screen Displayed Cannot Find Application Program, Error Code 0!
Possible Cause: There is no program in SD card.
Solution: Download the program to upgrade. 
 
 
 
 
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